Правила за извършване на доставка
This Shipping Policy applies to orders placed through LAPORA, operated by VELOK 03 LTD (“we”, “us”, “our”), via https://lapora.bg.
1. Company Information
Company name: VELOK 03 LTD
Registered address: Bulgaria, Okop, postal code 8669
E-mail: lapora@abv.bg
Company registration number: 207603437
2. Order Processing Time
Orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.
During peak periods, promotions, or unforeseen circumstances, processing times may be slightly extended.
You will receive an order confirmation email once your order has been successfully placed, and a shipping confirmation email once your order has been dispatched.
3. Shipping Destinations
We currently ship to:
- Bulgaria
- Other European Union countries
If you wish to place an order from outside the European Union, please contact us in advance at lapora@abv.bg.
4. Shipping Methods and Couriers
Orders are delivered via reputable courier services, selected based on destination and shipping method.
The available shipping options and estimated delivery times will be displayed during checkout.
5. Delivery Timeframes
Estimated delivery times are as follows:
- Bulgaria: 1–3 business days after dispatch
- European Union: 3–10 business days after dispatch
Delivery times are estimates and may vary depending on the courier, destination, weather conditions, or other factors beyond our control.
6. Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery destination
- Package weight and size
- Selected shipping method
Any applicable shipping fees will be clearly displayed before the order is completed.
7. Customs, Duties, and Taxes
For shipments within the European Union, no customs duties apply.
For shipments outside the EU (if applicable), customers are responsible for any customs duties, import taxes, or additional charges imposed by local authorities.
8. Incorrect or Incomplete Delivery Information
Please ensure that all delivery details provided at checkout are accurate and complete.
We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
9. Delays and Force Majeure
We are not liable for delivery delays caused by circumstances beyond our reasonable control, including courier delays, customs inspections, strikes, natural disasters, or other force majeure events.
10. Lost or Damaged Shipments
If your order arrives damaged or is lost in transit, please contact us immediately at lapora@abv.bg with your order number and, if applicable, photos of the damage.
We will investigate the issue with the courier and offer an appropriate solution in accordance with applicable law.
11. Shipment Tracking
Where available, tracking information will be provided via email once your order has been dispatched.
12. Changes to This Shipping Policy
We reserve the right to update this Shipping Policy at any time. Any changes will be published on this page with an updated revision date.
13. Contact Information
For questions regarding shipping or delivery, please contact us at:
Email: lapora@abv.bg