Privacy policy
This Privacy Policy explains how LAPORA (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit or make a purchase from https://lapora.bg (the “Site”), in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Bulgarian legislation.
1. Data Controller
The data controller responsible for the processing of your personal data is:
Company name: VELOK 03 LTD
Registered address: Bulgaria, Okop, postal code 8669
E-mail: lapora@abv.bg
Company registration number: 207603437
2. Personal Data We Collect
We may collect and process the following categories of personal data:
- Identification data such as name and surname
- Contact details such as email address, phone number, and delivery address
- Billing information required for invoicing and accounting purposes
- Account information if you choose to create a customer account
- Communication data when you contact us via email or contact forms
- Technical data such as IP address, browser type, device information, and usage data
- Information collected through cookies and similar technologies
We do not store or process your payment card details. All payments are handled securely by certified third-party payment service providers.
3. Purposes and Legal Grounds for Processing
We process your personal data for the following purposes:
- To process, manage, and deliver your orders
- To communicate with you regarding your purchases and customer service inquiries
- To comply with legal, accounting, and tax obligations
- To improve the functionality, performance, and security of our Site
- To send marketing communications, newsletters, or promotional offers, only where you have provided your explicit consent
The legal grounds for processing include performance of a contract, compliance with legal obligations, our legitimate interests, and your consent, where applicable.
4. Cookies and Similar Technologies
Our Site uses cookies and similar technologies to ensure proper functionality, analyze traffic, and improve user experience.
Cookies may be essential for the operation of the Site or used for analytical and marketing purposes. You can manage or disable cookies through your browser settings. Please note that restricting cookies may affect certain features of the Site.
5. Disclosure of Personal Data
We may share your personal data with third parties only to the extent necessary for the operation of our business, including:
- Shopify Inc., as our e-commerce platform provider
- Payment service providers
- Courier and delivery companies
- Accounting, legal, and IT service providers
- Marketing and analytics providers, where consent is required
All third parties process personal data in accordance with GDPR and under contractual confidentiality obligations.
6. International Data Transfers
In cases where personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected and in accordance with applicable legal requirements.
8. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request erasure of your personal data
- Restrict or object to the processing of your data
- Request data portability
- Withdraw your consent at any time, where processing is based on consent
- Lodge a complaint with the Bulgarian Commission for Personal Data Protection
9. Data Security
We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure.
10. Children’s Personal Data
Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy when necessary. Any changes will be published on this page with an updated revision date.
12. Contact Information
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us at:
Email: lapora@abv.bg